This guide is written to promote self-sufficiency: please check here first to see if your questions are answered before contacting the Network Tech Support for help.

A list of Frequently Asked Questions (FAQs) is located directly after this section.

If you are new to our school district, you will receive a logon ID from your advisory teacher shortly after enrolling.

This guide assumes a basic knowledge of computer use and a familiarity with common automated tasks internet use and creating, saving, retrieving and printing documents and spreadsheets.

Technical support is offered through the Web Help Desk. The web address is: helpdesk.wednet.sjisd.edu/tech or by contacting Network Tech Support at techsupport@sjisd.wednet.edu

A checklist of DOs and DON’Ts plus a Quick Troubleshooting Guide is located at the end of this document. Please take a few minutes to look at it before logging on to the system.

A short glossary of terms used throughout this guide follows:

Logon ID - a word that identifies you as an approved user of the SJISD network. Typically, your logon id is a combination of your first name’s initial and your last name. Example: jandoe is Jan Doe’s logon ID. In this guide, the logon ID jandoe is used in examples.

Application - refers to software (a computer program) which performs a specific function or task such as email, internet browsing or word processing.

Session – the time you spend at your computer from logon to log off

Network -SJISD’s collection of personal computers, printers and servers providing computing services to students, faculty and staff

Novell - the name of the software company that makes our network and email software

Workstation - a personal computer located in any SJISD building, office, classroom or special use location such as a library, lab or workroom

Frequently Asked Questions

Introduction

§ Can you tell me a bit about our network and how it is structured?

§ I am a new student, how do I get a logon ID?

Using the network

§ How do I access the District network and log onto my workstation?

Email

§ Where is my email and how do I access it?

Word Processing, spreadsheets and other applications

§ I want to use one of the Microsoft Office programs? How do I start these applications?

§ I need documentation for GroupWise, Word, Excel, etc., where do I find it?

Printing

§ How do I print?

Security

§ What are the rules for passwords?

§ I forgot my password, what do I do?

§ How do I change my password?

§ What anti-virus protection does the network have?

Where is my stuff?

§ Where do I store my work?

§ How do I find my work?

Internet

§ I want to browse the internet, how do I do this?

§ What controls are in place to block inappropriate or obscene content?

§ Can I bypass these controls?

Removable Media

§ Can I upload/download data from my data key, digital camera, Personal Data Assistant?

Special Applications

§ I have software that I’d like to use. How do I go about installing it?

§ I have special hardware that I’d like to put on the network or single workstation, what’s the procedure for installing it?

Support and Resources

§ How do I know if I have a hardware or software problem? Who can help me?

§ I’m looking for manuals for common software (Microsoft Office, email), where do I find them?

§ I’m a computer novice and want to learn more, what are my options?

Using the Network

Logging on

Check to make sure your workstation and its monitor are switched on. You should see a blue screen similar to the picture below:

Press the Ctrl, Alt and Del keys together and you will see this screen:

Type in your logon id (eg, jandoe) in the space labeled Username press the tab key (or use the mouse) to move to the password line and type your password. Make sure the Workstation only box is not checked. Click on OK.

Troubleshooting Tips

If your logon attempt is rejected and an error message displayed, try the following:

§ Make sure the Workstation Only box is unchecked and try again

§ Make sure the Caps Lock is off (most keyboards have an indicator light to show when Caps Lock is set on)

§ You made an error in typing your password. Make sure Caps Lock is off and retry.

Email and Calendar

Introduction

This section will be completed with new instructions for student email.

Word Processing, Spreadsheets and More

Introduction

The District network provides a suite of OpenOffice applications for students on classroom computers. OpenOffice provides word processing (Writer) and spreadsheets (Calc), as well as a presentation package (Impress), a database (Base) and graphics (Draw). OpenOffice is configured to save work in Microsoft Office file formats. If you need help, contact the Web Help Desk at helpdesk.wednet.sjisd.edu/tech or Network Tech Support at techsupport@sjisd.wednet.edu or you may also see the Librarian.

Future updates of this documentation will include more information on OpenOffice.

Microsoft Office applications are available in computer labs and the high school Library Media Center lab. They are:

Application Name	Use to create:
Word	Documents such as letters, research papers and the usual text applications
Excel	Spreadsheets and perform calculations, charts and other graphic displays of data
PowerPoint	Presentations, signs and other text/graphic uses
Publisher	Newsletters, special handouts, brochures
Access	Database applications

Please see the section “Where’s My Stuff?” for a discussion of saving files and organizing them for easy retrieval.

How to

OpenOffice:

To start any of the OpenOffice applications, click on the desktop icons or click on Start at the southwest corner of your screen, click on Programs, click on OpenOffice.org and click on the application you wish to use.

Troubleshooting note: if you are using OpenOffice on a computer where the programs have not been used before, you may get a welcome screen which offers a wizard to guide you through the end user license agreement and registration process. All copies of OpenOffice have been pre-registered for use at SJISD. You need only do the following: click the “Next” button, click on “Scroll Down” on the next screen, click on the “Accept” button. The next screen will ask you for your name and initials: leave these boxes blank and click on “Next”. On the OpenOffice.org Registration screen, select “I do not want to register” and then click on “Finish.” Contact the HelpDesk or the Librarian if you need assistance with this process.

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